Privacy Policy

Introduction

CLÍNICA DE CORREÇÃO DENTOFACIAL S.S. ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dentofacial correction and orthodontic services.

By using our services, you agree to the collection and use of information in accordance with this policy and applicable healthcare regulations.

Information We Collect

As a dental healthcare facility, we may collect the following types of information:

• Personal Identification: Name, date of birth, CPF, identity document, and contact information.
• Medical History: Dental and general health history, allergies, medications, and previous treatments.
• Clinical Data: Dental examinations, X-rays, photographs, dental impressions, treatment records, and diagnostic images.
• Treatment Information: Diagnoses, treatment plans, orthodontic progress, and follow-up records.
• Insurance Information: Dental insurance details for billing and coverage verification.
• Payment Information: Billing address and transaction records.

Protection of Medical Records

Your dental and medical records are protected under Brazilian healthcare privacy regulations and dental ethics codes (CFO - Conselho Federal de Odontologia). All health information is treated with strict confidentiality and is accessed only by authorized dental professionals directly involved in your care. We maintain comprehensive security measures to protect your dental records from unauthorized access, disclosure, or misuse.

How We Use Your Information

We use the collected information for the following purposes:

• To provide dentofacial correction and orthodontic treatments
• To diagnose dental and facial conditions and develop treatment plans
• To perform orthodontic procedures and monitor progress
• To maintain accurate dental records of your treatment history
• To communicate about appointments and follow-up care
• To process dental insurance claims and billing
• To comply with healthcare regulations and reporting requirements
• To improve our dental services and patient care

Dental Imaging & Diagnostic Records

Our clinic uses diagnostic imaging equipment including X-rays, dental photographs, and digital scans for treatment planning and monitoring. All imaging data is stored securely as part of your dental record and is used exclusively for diagnostic and treatment purposes. Images may be used for treatment documentation and progress tracking.

Orthodontic Treatment Records

For patients undergoing orthodontic treatment, we maintain detailed records of treatment parameters, progress photographs, adjustment records, and outcome assessments. This information is essential for your ongoing care and is protected under dental confidentiality standards.

Data Security

We implement robust security measures to protect your personal and dental information against unauthorized access, alteration, disclosure, or destruction. Access to patient records is restricted to authorized dental professionals and administrative staff on a need-to-know basis. We use appropriate physical, technical, and administrative safeguards in compliance with healthcare data protection standards.

Data Retention

Dental records are retained for the periods required by Brazilian healthcare regulations and CFO guidelines. In accordance with dental practice standards, patient records are maintained for a minimum of 20 years or as otherwise required by law. This ensures continuity of care and compliance with legal requirements.

Information Sharing

We do not sell, trade, or rent your personal or dental information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With other healthcare providers directly involved in your care (with your authorization)
• With dental insurance companies for claims processing (as authorized)
• With dental laboratories for prosthetics or appliance fabrication
• With regulatory health authorities as required by law
• In dental emergencies to protect your health
• To comply with legal obligations or court orders

Referrals & Coordination of Care

When referring patients to other dental specialists or healthcare facilities, we share only the dental information necessary for your continued care. Such sharing is done in accordance with dental ethics and with appropriate documentation. You will be informed of any referrals and the information shared.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados) and healthcare regulations, you have the right to:

• Access your dental records held by us
• Request copies of your dental records, X-rays, and treatment documentation
• Request correction of inaccurate personal data
• Request information about how your data is processed
• Restrict certain uses of your information (where legally permitted)
• Receive your dental records in a portable format
• File a complaint with the National Data Protection Authority (ANPD)

Note: Dental records must be maintained as required by healthcare regulations and cannot be deleted upon request.

Appointment Reminders

We may contact you to remind you of upcoming appointments, follow-up visits, or recommended periodic check-ups. You can opt-out of non-essential reminders while still receiving important dental care communications.

Minors

For patients under 18 years of age, we require consent from a parent or legal guardian for the collection and processing of personal and dental information. Dental records for minors are maintained with appropriate access controls and parental involvement in treatment decisions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify patients of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: